We are actively monitoring the level of risk of COVID-19 (Novel Coronavirus) to the public in close coordination with Washoe County Health District and other regional agencies. We will continue to provide updates as they become available. City personnel and programs are prepared to protect the public. As this is an evolving situation, we strongly urge the public to practice good hygiene, stay home when feeling unwell, and call your health practitioner if you are experiencing COVID-19 symptoms (fever, fatigue, cough, and aches).
We thank the community for their cooperation and understanding during this time. We can slow the spread of respiratory viruses in our community when we work together.
State Information and Red Zone Designation
- State of Nevada, Governor's COVID-19 Mitigation and Management Task Force has identified Washoe County as having a sustained elevated risk of COVID-19 transmission. This information is reviewed weekly by the Task Force and subject to change.
- For more information, see the for detailed information.
- City of Reno and Washoe County have been listed as a Red Zone based on a White House report.
November 22, 2020: Gov. Sisolak announces additional restrictions to help slow
the spread of COVID-19 in Nevada
- Restaurants, bars, gaming operations, gyms, fitness facilities and other businesses and activities will be limited to 25 percent of applicable fire code capacity, down from 50 percent.
- Retail stores – including grocery stores – will remain at 50 percent of capacity, with strict social distancing and additional monitoring requirements.
- Public gatherings will be limited to no more than 50 people or 25 percent capacity, whichever is less. No large events will be approved during this time frame.
- Private gatherings will be limited to no more than 10 people from no more than two separate households, and the State’s face covering requirement will be extended to private gatherings.
- Nevadans must wear face coverings at all times, whether indoors or outdoors, when around individuals from outside their households.
- The new measures take effect on Tuesday, November 24, 2020, and will last for at least three weeks.
The Regional Information Center is reminding residents to adhere to following , Federal and :
- Wear a mask at all times outside the home and maintain physical distance
- Use take out, outdoor dining or indoor dining when strict social distancing can be maintained
- Protect anyone with serious medical conditions at home by social distancing at home and using high levels of personal hygiene
Most of our offices, including Reno City Hall, remain closed to the public. The Building, Business License, Planning and Engineering Departments (Community Development), located on the 2nd Floor of City Hall, is open to the public for drop off/pick up services only. See the Community Development procedures before visiting City Hall.
You can pay your sewer bill, parking tickets and municipal court fees and fines online. We encourage all residents to use our online services.
- If you need to conduct business with the Community Development Department, please see new procedures before visiting City Hall.
- Parks, Trails and Open Space are Open, with the following exceptions and conditions:
- Playgrounds remain closed until further notice
- Drinking fountains are off; residents should provide their own bottled water
- Sports fields and joint-use school fields are open to sports leagues with a valid RYSA field permit. Permits are restricted to non-contact practice only.
- Picnic facilities are first come, first serve (no rentals), maintaining strict physical distancing guidelines and in accordance with
- Residents are encouraged to wash and/or disinfect their hands as soon as possible after leaving public parks
- Aquatics facilities are Open, with the following exceptions and conditions:
- Lap swimming is available with a maximum of 3 people per lane.
- Swimmers must reserve a lane no more than 48 hours in advance.
- Water fitness class students must register in advance.
- Open swim is limited to the first 50 people per session, first come, first serve.
- All swimmers are recommended to come ready to swim and leave immediately after swimming to limit locker room use.
- Face coverings must be worn while entering and exiting the facility as well as when not actively in the water.
- Recreation Centers
- Only Neil Road Recreation Facility is open. View list of programs available.
- Reservations must be made for all programs, weight room use and cardio room use.
- All participants must leave upon completion of activities, no loitering in the lobby
- Face coverings must be worn at all times, even while participating in programming when able to do so.
- Youth Programs - Sierra Kids
- Camps for Kids - Vacation Station (school break camps)
Trao đổi tuyệt đốiAlthough the parks remain open, it is important to follow the CDC recommendations to help protect public health and prevent the possible transmission of the novel coronavirus (COVID-19). Also see the .
- Visit the Parks and Recreation page for more information on parks and recreation programs.
Additional cleaning measures are in place at all City facilities to protect the community and City staff. Please note, information may change quickly. We will update this page and post information to City of Reno social media channels as information changes.
- Reno Municipal Court (RMC) is closed to the public. All court hearing, except trials, are currently being conducted online via Zoom. We are available to answer rescheduling questions and to process fine and fee payments. Please call the Court directly at 775-334-2290, email at RMC@reno.gov, or use our online chat feature. Payments may be made by phone, online, by mail, or by using the drop box located on Court Street. Visit the Reno Municipal Court web page for more information on current procedures.
- All Parks and Recreation programs and facilities are closed, except:
- Visit the Parks and Recreation page for more information.
- Reno Police Department: Anyone needing to file a report is asked to visit , download the MyRPD app, or call (775) 334-2175.
- Reno Fire Department is suspending all ride-alongs, station tours, apparatus requests, reading to the kids and any other public event we would normally participate in.
- No in-person parking payments at City Hall will be accepted until further notice. Tickets can be paid online. If you need a parking permit, please call us to review. Call 775-334-2293 or firstname.lastname@example.org for any questions.
Cancelled or Suspended
- Weekly Monday morning drop-in with CD (Community Development) sessions have been cancelled. If you have questions or need assistance with applications, permits, or plans during this time, please contact the Planner of the Day at POD@Reno.Gov or 775-321-8309 or the Building and Safety Division at Permits@Reno.Gov or 775-334-2063.
Cancelled Special Events
- Special event permits for public property have been suspended.
Parks and Recreation Cancelled Events
- Sunday Senior Dances at Neil Road Recreation Center (until further notice)
- Military to the Mountain 2020 Program
Trao đổi tuyệt đốiParticipants who have already registered will be contacted and will receive a full refund for programs cancelled due to COVID-19. These cancellations are based on the current (CDC), which indicate that older adults are at higher risk of getting very sick from this illness.
Please be aware that there may be other events that occur within Reno (concerts, shows, conferences) but are operated independently from the City of Reno. You will want to contact specific event organizers for more information.
- Reno City Council and Planning Commission meetings will still be held at their normal days and times. Per Governor Steve Sisolak’s March 22 , the City of Reno will prohibit in-person public attendance. Meetings can be streamed at Reno.gov/Meetings.
- For Reno City Council meetings, you can submit public comments online, by phone, or email.
- Call 775-393-4499 and leave public comment voicemail
- Email public comments to email@example.com
- For Planning Commission meetings, you can submit public comments online, by phone, or email.
- Call 775-393-1776 and leave a voicemail
- Email RenoPlanningCommission@Reno.Gov.
- For Reno City Council meetings, you can submit public comments online, by phone, or email.
- The following additional Boards and Commissions have been authorized to have meetings:
- Arts and Culture Commission
- Building Enterprise Fund Advisory Committee
- Civil Service Commission
- Financial Advisory Board
- Historical Resources Commission
- Human Rights Commission
- Urban Forestry Commission
- Washoe County Trao đổi tuyệt đối Consortium/Technical Review Committee
The following boards/commissions/committees will be placed on temporary hiatus until additional guidance is given.
- Access Advisory Committee
- Capital Projects Surcharge Advisory Committee
- Charter Committee
- Neighborhood Advisory Boards
- Recreation and Parks Commission
- Senior Citizen Advisory Committee
- Tenant Issues and Concerns Citizen Advisory Board
- Youth City Council
COVID Compliant Signage for Entrances
- Businesses - 8.5x11
- Businesses - 11x17
- Restaurants - 11x17
- Gyms and Fitness Facilities - 11x17
- Bars - 11x17
Update on Bars Reopening
Bars, taverns, pubs, breweries, distilleries and wineries can reopen effective September 16, 2020 at 11:59 p.m., per a decision by the Nevada COVID-19 Mitigation and Management Task Force.
- Download COVID-19 Poster – Bars must hang this up at bar entrance
Trao đổi tuyệt đốiWashoe County and the cities of Reno and Sparks worked with the Washoe County Bar/Taproom Coalition on reopening procedures. View the .
COVID-19 Re-Opening Response Plan
The State of Nevada will implement a targeted strategy of outreach and enforcement to support the counties most impacted by COVID-19. This plan includes a partnership with the Division of Industrial Relations in the Department of Business and Industry, which has established a phone line (775-688-3700) to take complaints regarding non-compliant businesses, increase unannounced business surveillance and coordinate with chambers of commerce to promote messaging for Nevada industries. View the .
COVID-19 Reopening Guidelines
Trao đổi tuyệt đốiUnder the direction of Nevada Governor Steve Sisolak, certain businesses and industries will be able to reopen their doors to the public beginning on Friday, May 29, 2020 as long as certain requirements are in place for the health and safety of employees and the public.
- View the to learn more about the requirements for businesses to reopen in Phase 2.
- View the City of Reno's Temporary Guidelines for drive-thru, curbside and outdoor operations and activities for businesses (also en español).
- Download the COVID Compliant window sign for your business
- View the Business Owner’s Guide for Calculating Maximum Occupancy for Retail and Restaurant during the State's Phase 1 and 2 Reopening Plan. To calculate the occupant loads for other types of businesses, please see the .
For businesses with questions about the guidelines, please call 775-334-2090 or email firstname.lastname@example.orgTrao đổi tuyệt đối. Due to high call volume, please leave a voicemail and a staff member will call you back as soon as possible.
Enforcement of Business Mandates
City of Reno compliance staff is investigating complaints regarding businesses that are not in compliance with the COVID-19 directives and reopening restrictions. The City is giving initial courtesy notices and informational guidance packets to non-compliant businesses as covered in the . If businesses still refuse to close, law enforcement will be notified, which may result in citations, fines, and possible revocation of business licenses. Please read this notice about enforcing the business requirements during this public health emergency.
- If you wish to file a complaint, please contact Reno Direct.
Stuff a Bus
The Stuff a Bus donation drive was held on March 27, 2020. Thank you to all of those that donated.
If you are a senior in need
Please email email@example.com or call 775-393-4166 and leave a message.
Trao đổi tuyệt đốiUnemployment Insurance in Nevada is managed by the Nevada Department of Employment, Training and Rehabilitation (DETR). You will want to contact DETR directly with any questions.
- online 24/7
If unable to file online you can call the (DETR) in Northern Nevada at (775) 684-0350.
- Remain calm and informed
- Wash your hands
- Cover your mouth and nose when you sneeze or cough
- Avoid touching your eyes, nose and mouth
- Clean and disinfect frequently touched surfaces
- Avoid contact with people who are sick
- If at all possible, stay home if you are not feeling well
- Ask your employer about your company’s sick leave and telecommute policies
The Reno Fire Department (RFD) and Reno Police Department (RPD) are actively monitoring developments with the COVID-19 virus on a daily basis. Both departments are working closely with WCHD on preparation and response.
Public safety responders have been trained and equipped with appropriate personal protective equipment (PPE) and will continue to serve the public with our usual high standard of response and protection. Any patients who call 911 with serious respiratory complaints in the Reno area will receive expanded questioning through REMSA, which may or may not elicit a higher-level response protection by responders, including RFD. Remember, only call 911 in an emergency.
The Washoe County Health District has outlined resources including how the disease spreads, travel restrictions, and more.
The health and safety of our community is our utmost concern. For any questions or concerns about the COVID-19 virus, please contact the Washoe County Health District via Washoe 311.
The public is encouraged to go to for updated information.
City of Reno information
Please pay attention to our social media, emails and other credible sources of news. You can also contact Reno DirectTrao đổi tuyệt đối at 775-334-4636 if you are unsure if a program, event or meeting is cancelled.
The Public Information Offices in the region are collaborating to create a COVID-19 Regional Response Team to deliver COVID-19 updates in a unified manner.
The entities include: City of Reno, City of Sparks, REMSA, Reno Sparks Indian Colony, Pyramid Lake Paiute Tribe, Reno Police Department, Reno Fire Department, Truckee Meadows Fire Protection District, University of Nevada, Reno, Washoe County, Washoe County Health District, Washoe County School District and Washoe County Sheriff’s Office. Also in the group are the area hospitals, Northern Nevada Medical Center, Renown Health and Saint Mary’s.
- View all
Still have questions?
If you are experiencing symptoms (fever, fatigue, cough, and aches) or are concerned about exposure, contact the Washoe County Health District at 775-328-2427 from 8 a.m. to 5 p.m. Monday-Sunday, or call Washoe 311 (Dial 3-1-1) after hours.
Trao đổi tuyệt đốiWashoe 311 is providing answers to a lot of questions about COVID-19 and are trained on when to transfer people to the appropriate Health District personnel.